Beginning December 17, 2021, two-factor authentication will be automatically enabled for all Client Access users who have not turned on enhanced authentication already.
This means that when you log in to Client Access, you will be prompted to enter your password followed by the text or voice code sent to your designated phone number in order to access your accounts. If you select the “remember me on this device” feature, you will not necessarily be prompted for your text or voice code every time you log in. Additionally, enhanced authentication replaces the security questions.
This feature has been mandatory for all clients who enrolled in Client Access since May 2018. If you enrolled in Client Access since May 2018, you will not need to do anything with this notice.
We encourage all clients to log in to Client Access and confirm their phone number on file and turn on enhanced authentication ahead of it being automatically enabled.
If you have any questions about this security requirement, please give our team a call at 810-593-1624.